Our Mission & Company Values
Our mission is to provide our clients superior and responsive management with accurate financial reporting. We offer guidance/knowledge, simplify ownership and relieve our clients of the demands of owning rental properties or Association Management. We are motivated by providing our clients with a well cared for home and investment property.
Our Company Values
Customer Service – We strive to provide exceptional service to all our clients (homeowner, investor and tenant) by going beyond ‘normal’ expectations. We will treat all people with courtesy and respect. We will deliver what we promise.
Commitment to Quality – We take pride in our work, performing to the best of our ability and to the highest possible standard. We foster an environment that promotes a strong sense of urgency when it comes to customer care and satisfaction.
Integrity & Ethical Values – We give a fair and transparent price for our services, and all decisions are taken to ensure that the outcome is beneficial for our clients. We intend to have all our successes we may have in business be a direct result of the highest level of integrity and ethical behavior.
Teamwork – Our values are not achieved on our own. We understand the importance of working with all our partners, whether employees, suppliers, contractor s or customers. We establish good working relationships and value the input of all stakeholders in any aspect of our business.
Reliability – We understand and appreciate the importance of our client’s time. As such we keep our promises in terms of our service commitments, timing, objectives, and communicate progress at every step of the way to keep our clients informed.
Investment in People – Our people are our asset and without them our mission and vision is not achievable. We aim to invest in our people by developing them and helping them to achieve their goals.
Meet our Team
Let our team of professionals put their combined 40+ years of association and property management experience to work for you. We would like to introduce you to our team members, each of whom is dedicated to providing the highest level of professional service.
As the owner of SRM, Michael wears multiple hats, serving as both an attorney and a seasoned business professional. Michael oversees the management of larger associations while offering valuable guidance to other property managers within the organization.
Outside his professional commitments, Michael enjoys hunting, golfing, biking, and boating, as well as an illogical attachment to the Detroit Lions. Boating with his wife, Teri, serves as a cherished pastime, allowing them to unwind and enjoy quality time away from the demands of their professional responsibilities.
Teri brings many years of experience in the legal and real estate industries and is a licensed real estate agent. Teri has been with Schmidt-Rogers since its inception in 2007. She has served in every role within the organization, is currently the office manager, as well as a resource for the rest of the team.
Teri enjoys spending time with her family, including her three grandsons - who keep her young at heart. During the summer months, she can often be found riding her horse, bicycling or boating, with her husband Mike.
Kama boasts an extensive track record of more than 25 years within the association management industry. Holding the esteemed trio of designations from the Community Association Institute (CAI) — Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and Professional Community Association Manager (PCAM) — she brings a wealth of specialized knowledge and expertise to her role.
Her management background includes onsite as well as portfolio management with a strong background in budgeting and financial accounting as well as positive community relations and a dedicated work ethic.
During her personal time, you will find Kama, her husband Steve, and their new puppy enjoying their pontoon on Elk or Torch Lakes during the summer months and trying to keep warm (as much as her southern blood will allow) during the winter months. She also enjoys hosting visiting family and friends when they visit beautiful Northern Michigan!
Karen brings a robust background of 15 years in the mortgage and title sector to her role in property management. Her wealth of experience in this field underscores her strong communication skills and exceptional organizational talents, which undoubtedly contribute to her success in property management.
Beyond her professional expertise, Karen's artistic abilities shine through, marking her as an amazing artist. Her creative pursuits likely serve as a wonderful outlet for self-expression and innovation. Additionally, she cherishes her time spent with her Pomeranians, finding joy and companionship in their company.
Trisha has recently joined the team at Schmidt-Rogers Management.
She and her husband moves to the area in 2011 following the sale of the Italian restaurant they owned in the Grand Rapids area for more than a decade.
She has extensive experience in customer service and employee management. In her previous roles, she successfully worked with both customers and vendors/installers, handled accounts payable and receivable, managed payroll, and oversaw shipping and receiving processes. All excellent traits for a property manager.
Trisha has a love for the outdoors, no matter the season. Her passion lies with her "4 legged Kids". They include draft horses (Jack & Blue), mini donkeys (Biscuits & Gravy), and her dogs (Tucker & Dutch). She also enjoys hiking, kayaking, boating, arts & crafts, and gardening working around her farm & greenhouse with her husband Steve.
Chanda is a seasoned professional with a wealth of experience spanning 24 years in business administration. Her diverse background includes a decade in accounting, three years dedicated to property management, and an additional three years as a Realtor, showcasing her multifaceted skill set.
Beyond her professional achievements, Chanda thrives in the great outdoors, finding joy in activities like hunting, fishing, hiking, and kayaking. She treasures moments of solitude in quiet bookstores, immersing herself in the world of literature. Family holds a special place in her heart, and she cherishes time spent with her husband and their two boys.
Her commitment to community shines through her involvement as a member of the American Legion, where she generously volunteers her time, contributing to causes she believes in.
With over 45 years of diverse professional experience, Karen has cultivated a rich skill set. Her background spans various roles, from office management and finance in insurance to overseeing payroll and HR for a large-scale car dealership. Additionally, she co-owned a thriving ice cream shop in Traverse City for 13 years alongside my husband. Currently, she brings over 13 years of expertise as an accounting administrator, contributing to her well-rounded knowledge base.
Beyond her professional endeavors, she finds joy in cooking and continuous learning. Music is a passion of hers, and she cherishes time spent with family, relishing the role of a grandmother and devoted dog mom. Embracing the tranquility of lake life adds an extra layer of fulfillment to her personal pursuits.
Amy has a Bachelor's degree in business. With her 20 years of experience, her forte lies in accounting and bookkeeping. Her extensive background allows her to navigate and resolve the intricate financial challenges encountered by our HOA Board. Her knack for untangling complex accounting issues is an invaluable asset to the team, providing clarity and solutions in challenging situations.
Outside of her professional expertise, Amy finds solace and joy in music, which likely serves as a source of relaxation and inspiration.
Lesley co-manages our diverse residential rental portfolio, boasting an impressive 25+ years of experience in property management and real estate sales. Her multifaceted role encompasses driving innovative marketing strategies within SRM and being the primary liaison for new rental properties and condo associations.
Outside the realm of property management, Lesley's passions take her on adventures. Her love for horseback riding fuels her enthusiasm for the sport and spending time with her 2 daughters. Her enjoyment of gardening would not be possible without an automatic watering system. Home projects serve as a canvas for her creativity and dedication. Alongside her husband, Jerry, she delves into the world of car shows and antique malls, exploring shared interests and fostering cherished moments together.
Bobbi Jo takes the reins as our Residential and Vacation Rental Manager, channeling her expertise to deliver unparalleled customer service in the picturesque landscape of Northern Michigan. With a robust background in hospitality, she brings a wealth of experience to ensure the utmost satisfaction for our clients.
Beyond her professional dedication, Bobbi Jo generously volunteers for 4H, showcasing her commitment to community involvement and nurturing the next generation. Her cherished moments are spent with her daughter, where she finds immense joy and fulfillment in their shared experiences.
Tracey serves as our invaluable Residential and Vacation Rental Assistant, leveraging her background in hospitality to offer crucial support. Her responsibilities span maintenance assistance for our residential rentals and guiding new homeowners and tenants through the onboarding process on our management software and client portal, AppFolio.
Outside her professional realm, Tracey finds solace in camping adventures alongside her husband, Steve, relishing the tranquility of the outdoors. Additionally, she's bursting with excitement about embracing the new role of a grandmother, anticipating the joy and love that comes with this precious milestone in life.
Janelle brings two decades of extensive experience in customer service and banking to her role, celebrating her one-year milestone with Schmidt Rogers Management in January.
Her roots in Traverse City extend over 30 years, having married her husband, Dan, in Kalamazoo and settling in this picturesque city. Their pride lies in their two adult children, both thriving in Traverse City, contributing to the local community.
When not dedicating herself to work, Janelle and Dan revel in the beauty of Northern Michigan. Downhill skiing, hiking amidst nature's wonders, and the serenity of boating form the backdrop to their shared adventures, enriching their lives with the joys of outdoor pursuits and cherished moments together.